Assertiveness in the workplace ensures your voice is heard, your ideas are valued, and your presence commands respect, from colleagues to clients.
Overview
Do you struggle to get your voice heard at work? Are your ideas often dismissed, or do you find yourself either backing down or coming on too strong?
Many people who struggle with assertiveness swing to extremes, becoming overly aggressive and unintentionally overpowering others or becoming passive and avoiding conflict at the cost of their own success. Both patterns limit effectiveness, damage relationships, and hinder growth.
This course is your fast-track to mastering assertive communication so you can say what you mean, ask for what you need, and handle tough conversations without creating unnecessary conflict. Learn how to express yourself clearly and respectfully, protect your boundaries, and stop swinging between passive and aggressive. You’ll gain real-world strategies to take control of situations, communicate with impact, and build stronger, healthier relationships both personally and professionally.
Whether you’re collaborating with peers, leading the charge, or managing upward, this course will help you communicate with confidence, navigate tough conversations, and supercharge your professional presence the right way.
Learning Objectives
At the end of this program, participants will:
- Recognize the value of assertiveness in the workplace and life in general;
- Differentiate assertive from non-assertive behaviors and profiles;
- Say the right thing, at the right time and in the right way;
- Make direct requests, determine limitations, reinforce verbal messages, give and receive feedback, and express disagreement appropriately;
- Listen to the views of others and respond appropriately, whether in agreement with those views or not;
- Express thoughts and feelings without resorting to aggression;
- Manage own behavior and responses in relation to other people’s behaviors; and
- Develop a respectful yet confident demeanor.
Who Should Attend
- Employees at all levels seeking to improve their ability to express ideas, ask for resources or support, and set healthy boundaries without being passive or aggressive
- Managers, Supervisors, and Team Leaders who need to communicate expectations clearly, give constructive feedback, and resolve conflicts confidently
- HR Professionals responsible for mediating disputes, coaching employees, and fostering a positive workplace culture
- Sales and Client-Facing Teams looking to enhance communication skills and build strong, respectful client relationships
Contact Us
Full program details available upon request. Contact us for details and registration.
Mobile: 0917-130-8865 | Email: workshops@targetopsi.com
